I really like the cloths and style of the brand but I just have to rate my experience this low is because I never got my shipping cost back that I paid for extra for. Please rest assured that our team will get back to you shortly.Thank you.- Legend London Team. Legends Barbershop Vincent Park in the city East London by the address 8 Surrey Rd, Vincent, East London, 5217, South Africa I really dont understand the below 5* reviews! I must confess, top quality at a fair price. Good product terrible customer support or experience. - Legend London team. - Legend London team, Genuinely the best jeans I have bought if your skinny and unsure if they will fit u because in the pictures the model had thicker legs dont worry they will fit for reference am 28 w / 32l and very skinny they fit perfectly not baggy at all. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. 5th January 2023 came back and said that I still have yet to receive my order and another would be shipped, 26th January I am still yet to receive my order and have tried contact legend London and can not get a rply. Create a Legend* account to stay up-to-date on latest releases, sales and rewards. | Read 41-60 Reviews out of 3,581 . HAMBURG, GERMANY. The only good thing was the customer support which was always really responsive. LONDON, UK. 2023 Trustpilot, Inc. All rights reserved. Product quality is average in my opinion. Hello, Thank you for leaving a review. There need to be free return and to a address in Europe for European customers, Hello, Thank you for leaving a review. Who is Legend Presents. Looking forward to trying these. Our jeans are made with utmost art and perfection. Thats the only pair that fits. This site has limited support for your browser. 20 Chapel Street Liverpool, UK L3 9AG . We have developed and engineered a variety of denim fabrics that are utilised across different styles and fits to provide the perfect silhouette for a wide spectrum of body types in all denim cuts. Legend London is my go to place for black trousers especially for black tie dinner events, the feel & flex of the material is second to none in my opinion quality made clothing at great prices that are made to last, & endure very robust even when kneeling down & quite honestly better than the vast majority of others on the market with the perfectly stiched centre line are just the best when worn with a velvet blazer & a nice shiny pair of shoes . Company number 03101750. for more information, please check with the US Customs and Border Protection Department.AUSTRALIA All orders under AUS$1000 will be not be subject to import duties. Legend jeans are built to last, it's best to wash denim as little as possible in order to prevent shrinking and fading. As always made by a top brand Legend London. This site has limited support for your browser. I can understand returns, but to charge customers for exchanges with a product they cannot try on or sample before purchase isnt acceptable. The best jeans i ever have! Hello Blaze, Thank you for leaving a review. Thank you so much for your patience. I have friends with legend jeans who have never had any issues so put it down to a defective pair. OFFER: BUY 1 ITEM GET 10% OFF. Will definitely order more. 3+ ITEMS 20% OFF. We recommend switching to Edge, Chrome, Safari, or Firefox. I will get this order probably by April !! SHIPS FREE. Information provided by various external sources. The only good thing was the customer support which was always really responsive. We also ensure all reviews are published without moderation. Being an international situation I was gunna give up but Rachel made it painless and I cannot thank her enough. My husband and I got married on Friday 17th February and had delivered to have a night away. We are so sorry to hear this. Will definitely order more. Thank you so much for your patience. 1. I was so surprised about that company, never new they would treat customers like that. Month later still have no package and tracking doesnt seem to be working still says it never moved. Even when I left where I was. Stay current with updates from our social channels. NEW ARRIVALS Discover our latest product additions. "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". I am very happy and will definitely be using Legend London again. Find out how we combat fake reviews. My feedback would be to provide customers a prepaid shipping label for exchanges to sling with the store credit. Dr.Martens Pascal 8 Eyelet Virginia Womens. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. From 104.50 135.15. Please also be aware that we are currently in the process of updating our returns system :) - Legend London Team, Amazing service and amazing jeans! We will process your return usually within 7-14 days. As always made by a top brand Legend London. I emailed customer services on the Thursday and Rachel replied instantly and and I received a new pair today, Monday,4 days. Leong's Legend, Casual Dining Chinese (Taiwan) cuisine. Legend London was created to give stylish men the best and most luxurious jeans they can ever have. I recently bought a few gifts and was pleased with the items. We all know what really matters and thats how a company treats you when something goes wrong and I am very impressed with Legend. Legend London was created to give stylish men the best and most luxurious jeans they can ever have. To also give you a peace of mind we accept Returns on all products within 14 days of receiving an item as long as the item is still unworn, undamaged, unwashed, clean, and with original tags on. - Legend London team. Our customer service team are responding to queries as quickly as possible, therefore this will be solved very shortly. 55.00. Product quality is average in my opinion. It goes against our guidelines to offer incentives for reviews. Check out what 4,224 people have written so far, and share your own experience. If you do not hear from us within the allotted time please email us on support@legendlondon.co, "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". London is one of the most iconic and culturally diverse cities in the world, and we're proud to have a base right slapbang in the middle of it. Ordered 2 pairs of skinny jeans for next day delivery. There was always a happy and helpful tone in the replies as well. So have to pay to exchange one pair and refund another because the size up is out of stock. We are so sorry to hear this. ", "My husband loves these jeans, he says they are the most comfortable jeans he has worn and loves how much they stretch", "Everything about Legend is amazing! #4799 - Other retail sale not in stores, stalls or markets; Contact details. Hello Leo, Thank you for leaving a review. Monday to Saturday: 11:00 - 17:00. The quality of the jeans is good but the service is veey bad, ordered jeans on 27th December 202, they got shiped on 19th December, and now its 25th January and my jeans got send back by the post because legend londob havent filled out the right documentatio and they are telling me they will resend my order as soon as they get it back thats going to take abother 2 weeksand I only live in Ireland do close to England. We are offering a 5% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether. If you haven't already, please contact us at support@legendlondon.co so our team can help to resolve this for you. . ", "My husband loves these jeans, he says they are the most comfortable jeans he has worn and loves how much they stretch", "Everything about Legend is amazing! To make sure that we don't incur unbearable losses during our sales please note that items sold at 20% Off Sales can only be Exchanged & Items Sold at 25 or Below cannot be Returned. 2 ITEMS 15% OFF. Bought 2 pairs of pants that were great fit and quality so ordered a pair of Jeans that ruined after a couple of washes. Earn points by making a purchase, refer to a friend, even by liking us on Facebook. LEGEND (LONDON) LIMITED UK company, Company number: 03101750, Incorporation Date Sep 13, 1995;, Address: ENGLAND, LONDON, 8 EAST CLOSE, W5 3HE . Transactions are handled with bank-grade security. My only issue is using DHL for your shipping service. I am very happy and will definitely be using Legend London again. Thank you so much for your patience. Out here in Memphis, TN they are terrible. Thank you! Company is clearly not setup to deal with order volume or customer returns. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout), SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE. I felt that my concerns were being treated seriously and with a sense of urgency. It is so expensive to ship it back. Being an international situation I was gunna give up but Rachel made it painless and I cannot thank her enough. Our secure checkout is quick and easy to use. I communicated this early to them and they assured me everything is fine. 3+ ITEMS 20% OFF. We hope to still keep you as a loyal customer and we are sorry for the inconvenience caused. Or book now at one of our other 15370 great restaurants in London. I find it so hard to find a pair of jeans that fit well, but these jeans fit brilliantly! I ordered from them since the January 6t and the order never came as we speak. Phenomenal Product! Take your repackaged items to your local Post Office and either attached your pre-paid printed label or show the QR code on your mobile phone for scanning. Emailed them to let them know I would be returning the jeans as they arrived used, dirty and the pair that were unused were really poor quality.I also pointed out that their ripped and repaired jeans are not ripped and repaired as you can still put your hand through the holes they replied with a generic (return your order details) but completely ignored my questions in the email. New In. Verification can help ensure real people write reviews about real companies. My husband and I got married on Friday 17th February and had delivered to have a night away. 1 Balloon St Manchester M4 4BE . The others are too small. Get in touch with us at any time. I received sameday/next day replies, even when you take into account the time difference. It's a shame that u have nice products but you can't maintain the business properly. And no response to emails. I would give it 3 stars, but the fact that customers have to pay for shipping on exchanges makes it 2 stars. 3+ ITEMS 20% OFF. And the return process you use is ancient. We are so sorry to hear this. If you are outside the UK it can take up to 21 days for your order to be returned back to our warehouse and be refunded. Headquarters. Also the hoodies are very comfy, soft and very good material, highly recommend. - Legend London team. This recurred over multiple days. The end result was creating an establishment that delivers a classic grooming environment for men where highly skilled barbers deliver the finest hair cuts. Our soft stretch denim blend is again prominent in this fit. Will never be shopping with you again, Hello,Thank you for leaving a review.We are sorry to hear that you are not happy with your item. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. Absolutely phenomenal. New trouser range has just become available, and in true Legend* fashion, they're stretchy as ever. I have ordered few items on the 5th of feb and until now nothing arrived. Not the easiest transaction! I recomended them! Ordered 2 pairs of skinny jeans for next day delivery. British fairplay as usual. Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Rachel to be exact. Get in touch with us at any time. This site has limited support for your browser. We also ensure all reviews are published without moderation. Hello Mohammed, Thank you for leaving your review. Thank you so much for your patience. 2 ITEMS 15% OFF. I was not disappointed, I ordered one item too big but returns and exchange process was easy to do and I had a replacement within a few days. I had started to lose my pateince, but LL's customer service was always on! Legends Global Merchandise 7900 Rockville Road Indianapolis, IN 46214 . Stay current with updates from our social channels. 38 Chancery Lane London WC2A 1EN . But not just that, their customer service is impeccable, prompt response and effective actions. Anyone can write a Trustpilot review. We recommend switching to Edge, Chrome, Safari, or Firefox. SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE, "Cant stop shopping from here. Hello Alex, Thank you for leaving your review. The shipment suffered from the labour conflict of the Post Service in Germany and the crowded orders on the UK border side during the festive days christmas, New Year 2022/23. Confirm you will take your repackaged items to your local drop off location based on the returns service you have chosen (Royal Mail, UPS or DHL). Here are 8 tips for writing great reviews. 8. We recommend switching to Edge, Chrome, Safari, or Firefox. I received sameday/next day replies, even when you take into account the time difference. SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE, "Cant stop shopping from here. I talked to customer service by chat or by email and all problems with delivery were solved in a short time. New trouser range has just become available, and in true Legend* fashion, they're stretchy as ever. Have questions? Order arrived less than 24 hours later. Good quality and design for a fair price. Thank you.- Legend London Team. Do you agree with Legend London's 4-star rating? Legend London is my go to place for black trousers especially for black tie dinner events, the feel & flex of the material is second to none in my opinion quality made clothing at great prices that are made to last, & endure very robust even when kneeling down & quite honestly better than the vast majority of others on the market with the perfectly stiched centre line are just the best when worn with a velvet blazer & a nice shiny pair of shoes . 20 Chapel Street Liverpool, UK L3 9AG . The naming of products is just confusing. Compare our range of fits and understand what makes our denim different. 9. Incorporation Date 13 Sep 1995 (27 years . - Legend London team. Looking forward to trying these. I literally just revived my 3 pairs of jeans and quite pleased as a first time buyer. Since I had to return items (which I wanted to exchange, NOT returned) and then had to pay en extra fee to send them back to just to simply get a refund for only cloths when I explicitly wanted them exchanged. However, They just emailed me telling me the order might have been lost and they will need couple of week to investigate before they reship the order !!!!!!! The company is doing wonderful and pushing out amazing clothing! 11. We will be sure to look into this issue to avoid this going forward. We will be sure to look into this to avoid any future issues. Find out how we combat fake reviews. Quick add. They feel amazing on and offer such a great variety. Made in our four-way soft stretch denim blend, providing ultimate comfort, with a skin tight silhouette and a taper just above the ankle.Skinny fit - Slightly more relaxed than the spray-on fit, these jeans provide a skinny fit silhouette which tapers down the ankle forming a clean stacked finish. Never had the brand before but they certainly run small. Order 3 pairs of jeans on 1st December 2022, brought to attention of the company and they said give it time as there is a postal strike in the UK. Original Short Womens. Emailed customer services and no reply. So have to pay to exchange one pair and refund another because the size up is out of stock. Spray on Trousers in Beige. Happy, amazed, overjoyed, highly impressed and immediately fell in love. I paid addionally almost $100 just to return them. They have a great range of jeans as well with styles to fit everybody. 2 ITEMS 15% OFF. C. del Poeta Joan Maragall, 1, Planta 15 Madrid, Espaa 2023 Trustpilot A/S. Legal Name Legend London Company Type For Profit Contact Email support@legendlondon.co Lists Featuring This Company Harrow Companies 335 Number of Organizations $3.4M Total Funding Amount 12 Number of Investors Track Fashion Companies (Top 10K) 9,934 Number of Organizations $85.6B Total Funding Amount 9,817 Number of Investors Track To find out more please visit our Privacy Policy. I bough 3 of the same trousers and all have different names. Ordered jeans for Saturday delivery turned up Tuesday and when they did I was extremely disappointed that they didnt fit. Company is clearly not setup to deal with order volume or customer returns. Thats the only pair that fits. Legend London is best!! To find out more please visit our Privacy Policy. This time around, the distribution was incredible (DHL vs Royal Mail) and I received my international order in 4 days which is pretty incredible and I love each piece (chinos are amazing!). The returns policy states they will provide you with a voucher for cost paid, however ordering 4 items gives a bulk discount, it will therefore cost more to reorder (not a well thought out process). OFFER: BUY 1 ITEM GET 10% OFF. The jeans look great and are very comfortable, by the way! Hello Simon, Thank you for leaving a review. Order placed 12 days ago, the item is still in the UK. Will always be my top place for jeans. Luxury quality, made in Portugal. Get menu, photos and location information for Leong's Legend in London. I recently bought a few gifts and was pleased with the items. legendlondon,I've replied constantly to your repetitive emails , I asked if the item I ordered ( according to you lost in transition) can be re-delivered to me , I'm still awaiting feedback on that , this is totally unacceptable , I've placed this order on the 23 of Dec 2022 and it will be almost a month since I've been patiently waiting.customer satisfaction is below substandard level.please provide feedback on this matter .
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