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BROADBAND DATA. Social Security benefits statement. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. *Unlimited data does not mean unreasonable data usage. Your phone is shipped with a plan loaded and ready to use. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. When registering to pay your statement online with the MyAstound Account, you will need to have your most recent billing statement to fill out the needed 13-digit Account Number and 6-digit Account Pin. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. conference, chat lines, and premium numbers) are not supported and may be blocked. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Your account number can be found in the top right corner of any bill or by logging into your online account. The major problem is that they often shut . Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Videos stream at DVD quality (480p). No wait time! You can pay your bill online with your MyAstound Account, our online bill-pay portal. Unlimited does not mean unreasonable usage. Please enter your username and password to access your account. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Every Q Link Wireless account has an account number. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Taxes and fees included with service plan pricing. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. 3 consecutive months' worth of your most current pay stubs. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Divorce decree or child support document. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Taxes and fees included with service plan pricing. The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. Lifeline program participants are eligible to participate in ACP. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Taxes and fees included with service plan pricing. If you purchased or received your new phone from us: If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. BROADBAND DATA. Online Account Access. Specialties: This location is closed to the public. This review was chosen algorithmically as the most valued customer feedback. Veterans Administration benefits statement. enTouch Wireless reserves the right to block calls to any country or international number range without notice. You must opt-in and choose an eligible ACP service plan. Your Phone has shipped. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. PIN: Go to your online account. Well be available any time you need help with your phone or your service. Veterans Administration benefits statement. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Do not enter any dashes or hyphens. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. TruConnect's free wireless plans just got better with Amazon Prime. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Your household can receive only one Lifeline and one ACP benefit. An eligible household is limited to one monthly service discount and a single one-time device discount. Data throttling may apply to users with very high levels of data usage. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Taxes and fees included with service plan pricing. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Review updated: Jan 13, 2023. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Promotional offers may be modified or withdrawn at any time. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Copy of last year's State or Federal income tax return. Only eligible consumers may enroll. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. ACP is a federal government program operated by the FCC. Offer not available for existing enTouch Wireless customers. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. . Social Security benefits statement. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Please see the full Terms of Service for additional information. Click here to enroll today to see if you qualify! Build numbers are: B06. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Only eligible consumers may enroll. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. enTouch Wireless does not guarantee the speeds of the data services it provides. Step 4: You will be prompted to enter your pin. Unemployment/Workers' Compensation benefits statement. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. An eligible household is limited to one monthly service discount and a single, one-time device discount. www.EnTouch.net 281.225.1000. Copyright 2022 enTouch Wireless All Rights Reserved. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Veterans Administration benefits statement. Customer Support will handle the rest. Lifeline Assistance Programs. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More If you are going to ask "how do I get a cell phone?" go here instead. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. *All forms of ID must be valid and used before expiration date. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. International calling does NOT include text messaging, picture messaging, or video messaging. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. ENTOUCH Smart Building Solutions. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and.