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They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Saturday 24 December: 9am 3pm How to make a complaint | Staysure Need help? Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Staysure Expat, Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Will look around for my next policy. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Dear David Clark,Thank you for your 5 star review. } })(); Theres no jargon in our rights guides. I always use Staysure for holiday insurance. | Read 199,981-200,000 Reviews out of 200,383 . I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Warm regards,Ross. Thanks for your feedback. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. A very unfair company. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. {"navigation\/item":"

\n Staysure Group | LinkedIn I contacted you twice. Thank you. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Your Staysure Reviews. Your product is good, and well rated by others, so I gave you 3 stars. - Email address - Full name - Telephone no. n 71 Edifcio D 2 Dt, Queluz de Baixo I started at Staysure as a sales agent nearly 6 years ago. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Have a fantastic holiday. Do you agree with Staysure Travel Insurance's 4-star rating? Clear All. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. Search job titles. Warm regards,Vicki. Are you a company? font-family: "Montserrat" !important; Dear Anne Parry,Thank you for your 5 star review. Replies to negative reviews in < 24 hours. Don't Pay out on Holiday cancellation due to Death of Parent. width: 100% !important; I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. a, Sunday 25 December: Closed Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You will receive a written acknowledgement within 5 days of raising your complaint. Greatest accomplishments. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. A free inside look at company reviews and salaries posted anonymously by employees. #wsite-title {color:#000 !important;text-transform: uppercase !important;} We were devastated as grandchildren had been couting the days down. Have a fantastic holiday. No administration fee is changed while making changes through My Staysure. Staysure take all feedback relating to our products and services seriously. Kind regardsSophie. Chased and chased and chased to pay. But I am still waiting for the activation email. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Staysure complaints & reviews | A Spokesman Said Despicable service from dishonourable people. .wsite-footer blockquote {} The calls are non stop , its very busy and mentally exhausting . I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. My sincere apologies for the frustration and inconvenience caused. It goes against our guidelines to offer incentives for reviews. The HR Team. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Friendly team with lot of knowledge. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Dear Denis Kumm,Thank you for your 5 star review. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! .blog-header h2 a {} Create your My Staysure account, or login here. Get started now and lets get this sorted. Free interview details posted anonymously by Staysure interview candidates. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. .fancybox-title {} Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. and make your voice heard. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. ERGO Seguros de Viaje If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Thank you for choosing Staysure. The training team show intense favouratism. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. } Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Anyone can write a Trustpilot review. However, if you'd rather complain directly, you can use the above address to contact Staysure. In the end left the company with 66 pay in a cost of living crisis with child. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Will definitely be dealing with Staysure in the future for my holiday cover. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Average Interview. The advisor was very helpful and explained the various options available. Policy came through as expected. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} .mobile-nav .icon-caret { Thank you for your positive comments regarding our training team. #wsite-content h2.wsite-product-title {} Have a fantastic holiday. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive your insurance policy. Please check with your phone provider if you are unsure about how much a call will cost. When is a time you've been in a difficult situation and how did you solve it? My mother was diagnosed with terminal cancer after taking a policy out. Wednesday 28 December: 8:30am 8pm - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. initEvt.initEvent('customerAccountsModelsInitialized', true, false); .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. If you need to cancel your policy please click here. See if we've answered your question in our Covid Help Centre . You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. You need to sharpen up the verification/activation mechanism. } else if(document.documentElement.initCustomerAccountsModels === 0){ PDF Staysure I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Filter. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. .fancybox-title {} The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. The support which is only a call away is fantastic. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Then like us on Facebook and follow us on Twitter. Team leaders are always on hand if needed. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Full-time, Part-time . We class a complaint as any expression of dissatisfaction whether written or verbal.. I dont know what Id have done without them. PDF Terms of Business Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. } You can email us at info@staysure.co.uk var initEvt = document.createEvent('Event'); My dad died whilst abroad, he was insured with stay sure. Best and worst companies at resolving issues. Policy purchased, but I am not happy. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. In the 4 years I was there I hit some sort of bonus each month. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Sunday: 10am 4pm, Christmas hours: $(function() { If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. This took 9 months to claim back!!! Staysure hiring Customer Service Insurance Agent in Northampton If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. The Embassy were amazing. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. Resolver can help you send your complaints to Staysure. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Your agent was fine, but your system baffles me. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Most of the time the customers were great and easy to get along with. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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• \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, (function($) { Check out what 252,969 people have written so far, and share your own experience. Absolute despicable bunch of cowboys. achieve performance targets across their product portfolio. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Finally I started a new booking and was successful in receiving a quotation which I accepted. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Very friendly, knowledgeable and . or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Pros & Cons are excerpts from user reviews. 2023 Resolver Consumer Online Limited. You deserve to be treated better especially for what youre getting paid. - Monday - Friday: 8.30am - 8pm Staysure Employee Reviews for Customer Service Representative - Indeed Monday to Friday: 8:30am 8pm The People Team. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Dear Eric,Thank you for your 5 star review. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews